Taylor Swift wants Ticketmaster to acknowledge it’s the problem.
The Midnights singer has shared a statement addressing Ticketmaster’s fumble of the sale of tickets to her Eras Tour saying in an Instagram story, “we asked them multiple times, if they could handle this kind of demand and we were assured they would.”
For those who haven’t been keeping up with the saga, Ticketmaster canceled the public sale of tickets to Swift’s tour yesterday after postponing the Capital One cardholder presale by a day and being unequipped to deal with the volume of fans trying to access the Verified Fan presale this past Monday. The Ticketmaster website crashed ahead of that Verified Fan presale, causing fans to be stuck in hours-long queues with some receiving an error message when they finally reached the front of the line.
The Eras Tour is Swift’s first tour since Reputation and, in the five years since, she’s released four albums and re-released two fan favorite albums.
“Well. It goes without saying that I’m extremely protective of my fans. We’ve been doing this for decades together and over the years, I’ve brought so many elements of my career in house. I’ve done this SPECIFICALLY to improve the quality of my fans’ experience by doing it myself with my team who care as much about my fans as I do,” Swift wrote. “It’s really difficult for me to trust an outside entity with these relationships and loyalties, and excruciating for me to just watch mistakes happen with no recourse.”
She went on to write: “It’s truly amazing that 2.4 million people got tickets, but it really pisses me off that a lot of them felt like they had to go through several bear attacks to get them.”
Ticketmaster needs to watch out because there’s nothing Swift does better than revenge.